Salesforce Support Analyst
New
United States, 4-6 hours per day in the normal office hours of New York, USContractSenior
Salary not disclosed
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Job Details
- Languages
- Fluent in English
- Experience
- +5 years of experience configuring and deploying Salesforce solutions; 3 years of experience in building forms and reports with Form Assembly and Conga Composer
- Required Skills
- AgileSalesforce
Requirements
- Bachelor’s degree in Information Technology/related field or equivalent professional experience is required
- Demonstrated Salesforce production support experience with attention to detail and track record of delivering against objectives
- +5 years of experience configuring and deploying Salesforce solutions
- 3 years of experience in building forms and reports with Form Assembly and Conga Composer
- Knowledge of security and access control in Salesforce Lightning Enterprise Edition, project deployments, and environment management
- Fluent in English
Responsibilities
- Work with an agile team to manage support activities for Salesforce, Conga Composer, and Form Assembly implementations
- Provide end-user support
- Perform system configurations such as working with custom objects, triggers, and workflows
- Create and maintain Conga Reports
- Create and maintain Form Assembly forms/campaigns
- Create and maintain complete documentation for configuration specifications
- Assist with system maintenance
- Assist in the gathering of requirements, propose solutions and workarounds based on platform features and limitations
- Communicate technical solutions/concepts with trade-offs, risks, and benefits
- Support data activities including extracting, normalizing, mapping, and uploading data as required. Ensure data integrity through the appropriate use of de-duping and data loading tools
- Develop and conduct training sessions and update training materials
- Keep abreast with new Salesforce features and functionality and provide recommendations for process improvements
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