Account Liaison - Synapse
New
United StatesFull-Time
Salary17.64 - 19 USD per hour
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Job Details
- Languages
- English (reading, writing, verbal)
- Experience
- At least one-year related experience is required.
- Required Skills
- Microsoft AccessMicrosoft ExcelProblem SolvingAccount ManagementPowerPoint
Requirements
- Education or experience equivalent to a high school diploma
- At least one-year related experience
- Business Acumen
- Problem Solving/Analysis
- Communication Proficiency
- Personal Effectiveness/Credibility
- Public Speaking
- Computer Skills
- Basic skills in Access
- Basic skills in Excel
- Basic skills in PowerPoint
- Basic skills in MS Project
- Basic skills in Visio
- Basic skills in Word
- English (reading, writing, verbal) proficiency
- Basic level mathematical proficiency
Responsibilities
- Tracks and trends service concerns to escalate and form action plans with supporting teams (Field, Customer Service, and Billing)
- Coordinates weekly with Apria senior leadership on payor trends and problem-solving scenarios
- Supports regionally tailored account-related inquiries and escalations for local branch personnel
- Conducts in-service training for both Apria and our account
- Acts as single point of contact for regional payor representatives pertaining to escalations and service issues
- Collects and graphs data specific to customer needs and presents action plans according to data read outs
- Troubleshoots and resolves payor service issues by identifying problems and coordinating appropriate solutions
- Handles customer needs and complaints in a timely manner
- Assists with designated account points of contact, regarding products and services, available under the contract
- Coordinates with physicians and medical groups
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