AI Voice Lead

New
U
UrrlyHealthcare
Remote (US)Full-TimeLead
Salary120,000 - 150,000 USD per year
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Job Details

Experience
8+ years relevant Voice AI or contact center experience

Requirements

  • 8+ years relevant Voice AI or contact center experience
  • 3 production Voice AI deployments personally owned
  • Experience with PolyAI, Cognigy, Replicant, or Parloa
  • Deep CCaaS knowledge, preferably Five9
  • Strong SIP, CTI, queue management, and transfer knowledge
  • Experience in healthcare, insurance, or financial services

Responsibilities

  • Lead enterprise Voice AI deployments end-to-end
  • Optimize containment, CSAT, and task success rates
  • Integrate Voice AI into Five9 or similar CCaaS platforms
  • Design conversation flows, prompts, and fallback logic
  • Improve QA, evals, and conversation performance metrics
  • Support compliant outbound Voice AI operations
  • Partner directly with executive leadership on roadmap priorities
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120,000 - 150,000 USD per year
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