Automation & AI Manager
New
C
CareemE-commerce
Location: Karachi, Pakistan. Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year.Full-TimeManager
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 6+ years of experience working with machine learning program management, analytics in any form- ideally in tech, e-commerce, or service excellence organizations.
- Required Skills
- PythonSQLMicrosoft Power BIMLFlowNumpyPyTorchSalesforceTableauAirflowPandasSparkTensorflowMicrosoft ExcelCRMZendeskDeep Learningscikit-learnNLP
Requirements
- Bachelor’s or Master’s in Computer Science, Data Science, Statistics, or a related technical field
- 6+ years of experience working with machine learning program management, analytics in any form- ideally in tech, e-commerce, or service excellence organizations.
- Solid Python skills, especially with libraries like pandas, NumPy, and scikit-learn
- A strong grasp of ML fundamentals like classification, regression, cross-validation, and evaluation metrics
- Familiarity with at least one ML framework such as TensorFlow, PyTorch, or XGBoost
- Advanced analytical capability: proficiency in SQL, Excel, Power BI / Tableau, or other BI tools.
- Proven track record of translating data insights into business strategy and measurable impact.
- Familiarity with CRM and Care platforms (Zendesk, Salesforce, or equivalent) and workflow automation tools.
- Exposure to deep learning techniques in call center
- Experience working with large datasets using Spark, Hive, and cloud tools
- Familiarity with model deployment and monitoring workflows (Airflow, MLflow, etc.)
Responsibilities
- Program manage the end-to-end automation program roadmap for Careem Care: including but not limited to self-service flows, AI-driven triage, proactive notifications, and escalation automation
- Partner with business and care leads across verticals (Food, Quik, Pay, etc.) to analyze contact drivers, disposition trends, and pain points to identify automation and process improvement opportunities.
- Collaborate with Care and org-wide Engineering, Product, verticals, data science, and Operations to program manage and support roll out AI-enabled solutions that enhance care efficiency and quality of delivery
- Drive change management to ensure successful adoption of automation tools across Careem’s regional care teams.
- Support building care strategy across verticals , closely liaising with functional teams
- Lead cross-functional projects, managing dependencies, timelines, and risks while maintaining strong stakeholder communication.
- Localize and roll out solutions tailored and compliant to each market (UAE, Jordan, KSA)
- Explore and pilot emerging AI/ML technologies (e.g., NLP, conversational AI, RPA) to enhance Careem’s automation capabilities.
- Build clear documentation of systems, workflows, and success metrics to support scalability and transparency.
- Track performance metrics (contact rate, deflection rate, NPS/CSAT, automation accuracy, FCR) and provide insights and recommendations for continuous improvement
View Full Description & ApplyYou'll be redirected to the employer's site
