Product Support Consultant - German Speaker

New

Berlin, Germany / Munich / HamburgFull-Time

Salary not disclosed

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Job Details

Languages: English and German
Required Skills: Project ManagementHTMLCSSProblem SolvingTime ManagementTroubleshootingDigital MarketingDebugging

A university degree in Business, Marketing, Engineering, or related fields
Experience supporting a technical product, ideally in SaaS, or experience in MIS or Software Development teams
Strong communication skills in writing (English and German)
High sense of responsibility and accountability
Ability to provide timely responses and follow up systematically
A natural problem solver with a positive attitude and love for helping others succeed
Good debugging/troubleshooting skills
Knowledge of HTML, CSS, or other programming languages is a plus
Sharp business acumen
Solid oral and written communication abilities, with positive and energetic phone skills and exquisite listening skills
Self-motivated and savvy tech bug, always in search of new solutions and ideas to improve our relationship with our clients
Superior project and time management skills
Passion for testing, measuring, and improving outreach and follow-up effectiveness
The ability and flexibility to work in a fast-paced startup environment
Solid understanding of basic web concepts and digital marketing

Support seamless experiences to our partners.
Troubleshoot technical issues.
Find resolutions for partner requests.
Review partner queries and find creative solutions that streamline their requirements.
Leverage your knowledge to help partners get over technical struggles while expanding to the Insider platform.
Contribute to building innovative products by advocating for partners by taking their feedback and sharing it with the Product team to improve processes and product offerings.
Meet important SLAs like response time and the lead time for issue resolutions.

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