Contract Technical Business Analyst
New
Remote, USContractSenior
SalaryAt least 50 USD per hour
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Job Details
- Experience
- 7+ years experience as a Business Analyst / Senior Business Analyst supporting software delivery in an SDLC environment.
- Required Skills
- Business AnalysisSalesforceJiraConfluence
Requirements
- 7+ years experience as a Business Analyst / Senior Business Analyst supporting software delivery in an SDLC environment.
- Demonstrated excellence in stakeholder interviewing and translating ambiguous asks into clear, testable requirements.
- Strong experience writing user stories, acceptance criteria, and functional requirements that reduce delivery rework.
- Strong process mapping skills (current/future state) and ability to translate process into system behavior.
- Salesforce ecosystem experience (Sales/Service Cloud and/or Experience Cloud), including understanding of objects/data concepts and automation constraints.
- Experience collaborating with Salesforce admins/developers and/or external vendors to deliver solutions.
- Proficiency with Jira (or similar) and strong documentation practices (Confluence or similar).
- Bachelor’s degree in Business Administration, Computer Science, Information Technology, or a related field, or an equivalent combination of education and relevant professional experience.
- Experience supporting UAT/test planning and converting requirements into test scenarios/cases.
- Experience in rules-driven environments (eligibility, incentives, compliance-like program requirements) where edge cases and auditability.
- BA certifications (CBAP, PMI-PBA) a plus.
Responsibilities
- Lead structured discovery with program and operations stakeholders to uncover goals, constraints, exceptions, edge cases, and decision logic.
- Translate policy and operational needs into build-ready requirements artifacts such as: epics/features/user stories with clear acceptance criteria and Definition of Ready alignment process maps (current/future), workflow diagrams, and decision trees/rule logic data requirements (objects/fields, definitions, validations, reporting needs) integration requirements (upstream/downstream systems, handoffs, error states).
- Facilitate requirement reviews and alignment sessions, ensuring shared understanding and documented decisions.
- Act as a gatekeeper for incoming work requests.
- Partner with PMs to shape intake, clarify scope boundaries, and support prioritization based on value, risk, dependencies, and effort.
- Collaborate with Admins/Devs to validate feasibility, identify dependencies, and reduce churn caused by unclear requirements.
- Maintain traceability from intake → requirements → build → test.
- Enable strong UAT outcomes by defining test scenarios, supporting test case creation, and ensuring acceptance criteria are testable.
- Support triage of requirement-related defects and change requests, clarifying intent and updating documentation as needed.
- Maintain high-quality documentation in Confluence (or equivalent) and ensure consistent artifact quality across initiatives.
- Apply and reinforce team SDLC standards (story quality, acceptance criteria, readiness, and test alignment).
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