Head of Operations
New
Remote, USFull-TimeExecutive
Salary170,530 - 204,638 USD per year
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Job Details
- Experience
- 10+ years of progressive leadership experience
- Required Skills
- SalesforceCross-functional Team LeadershipComplianceFinanceChange Management
Requirements
- 10+ years of progressive leadership experience in operations, business transformation, or enterprise management
- Experience in a COO, Deputy COO, or equivalent role strongly preferred
- Proven experience working in cross-functional leadership roles, balancing the needs of multiple parts of a large organization
- Demonstrated success building SOPs, operating models, and governance structures in complex, matrixed organizations
- Strong understanding of finance, people operations, technology, and compliance within a mission-driven or nonprofit environment preferred
- Exceptional ability to translate strategy into execution and drive alignment across diverse stakeholders
- Enterprise mindset with strong execution discipline
- Strong people skills and supervisory experience
- Systems thinker with attention to detail and scalability
- Strong change leader with the ability to influence without direct authority
- Data-driven, results-oriented, and operationally rigorous
- Trusted partner to executive leadership
Responsibilities
- Operationalize CALSTART’s strategic priorities by translating organizational goals into scalable operating models, processes, and performance measures.
- Establish and oversee an integrated enterprise operating framework that aligns people, processes, systems, and data.
- Serve as a trusted advisor to the CEO and Executive Team on operational readiness, risk, and execution.
- Lead the end-to-end recommendation on scope, implementation, and adoption of a new ERP system(s).
- Oversee the strategic optimization of Salesforce as a core enterprise system.
- Lead the design, documentation, rollout, and ongoing implementation of enterprise-wide SOPs.
- Partner with Finance and Accounting, People Resources Team, IT, Programs, Legal, Marketing & Communications, and Business Development to align operational practices.
- Define, implement, and monitor key operational KPIs related to system health, process efficiency, financial-operational integration, and organizational capacity.
- Build and lead high-performing operational teams over time.
- Champion change management efforts to support system implementations, process changes, and organizational growth.
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