Implementation Delivery Lead
New
B
bswift Benefits administration
Remote- US, 8am-5pm Central TimeFull-TimeLead
Salary70,000 - 85,000 USD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- Microsoft ExcelMS Office
Requirements
- Bachelor’s degree in business administration or related field (required)
- 3+ years of hands‑on, full lifecycle implementation experience configuring and delivering benefits administration solutions for clients
- Demonstrated experience implementing benefits administration platforms, including configuration, testing, data conversion, and client rollout
- Advanced proficiency in MS Excel (VLOOKUPs, pivot tables, data summaries)
- Working knowledge of MS Office Suite
- Strong written and verbal communication skills
- Proven ability to build and maintain strong relationships with clients, brokers, and internal stakeholders
- Ability to work independently and collaboratively
- Strong problem‑solving and analytical skills; ability to leverage data for strategy
- Ability to make timely decisions in an ambiguous, fast-paced environment
- Ability to quickly absorb and interpret complex subject material
- High level of productivity, reliability, organization, accuracy, and thoroughness
- Strong initiative, resourcefulness, and innovative approach to problem solving
- Passion for teamwork and delivering exceptional client service
- Willingness to travel as needed
Responsibilities
- Serve as a bswift technical and subject matter expert in key meetings, including implementation status meetings and other client discussions throughout the implementation lifecycle.
- Manage client expectations, anticipate issues, and communicate turnaround times with clear and reasonable delivery dates.
- Consult clients on best practices and act as a subject matter expert for system and process changes needed to achieve project goals.
- Research and recommend system enhancements based on client needs and assist with developing specifications alongside Product Managers and Developers.
- Work closely with cross‑functional teams to ensure timely and effective delivery of all services.
- Stay current on industry trends and recommend enhancements to bswift’s client service approaches as needed.
- Identify project risks and escalate appropriately to the Implementation Lead.
- Own multiple areas of a full‑cycle benefits administration implementation, including but not limited to: System configuration, testing, and auditing; COBRA and Direct Bill setup management; Communications; Vendor integrations; Data conversion; Payroll.
- Coach Implementation Analysts on their deliverables to support team success.
- Research, troubleshoot, and resolve client inquiries related to system or process gaps.
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