Online Community Manager

New

Remote locations: Australia, Bangladesh, Canada, Chile, Colombia, Côte d'Ivoire, Dominican Republic, Ecuador, Ghana, Hong Kong, India, Indonesia, Jordan, Kenya, Malaysia, Malawi, Mauritius, Morocco, New Zealand, Nigeria, Peru, Philippines, Puerto Rico, Qatar, Rwanda, Singapore, South Africa, Thailand, Uganda, Zambia, Given that we work across different time zones, some non-traditional hours for early or later calls are an expectation of this role.Full-Time

Salary not disclosed

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Job Details

Languages: Fluency or working proficiency in Spanish language to support collaboration with Spanish-speaking educators and community members.
Required Skills: Adobe Creative SuiteData analyticsPrompt EngineeringCanva

Requirements

Experience building, scaling, and managing high-engagement digital communities, particularly on social-first platforms such as WhatsApp, Telegram, or Discord.
Demonstrated experience in distributed or facilitative leadership models, with a proven ability to empower community members to assume leadership and ownership roles rather than relying on top-down moderation.
Experience working across global and cross-cultural contexts, with the ability to collaborate effectively across multiple regions, time zones, and linguistic environments.
Deep, hands-on experience with foundation models (e.g., Gemini, Claude, ChatGPT, Midjourney) and practical knowledge of applying prompt engineering in educational or professional settings.
Demonstrated experience creating and producing original multimedia content (videos, graphics, infographics, written guides) for digital platforms.
Proficiency with content creation and design tools (such as Canva, Adobe Creative Suite, or equivalent programs) and familiarity with video editing software.
Experience managing content calendars and publishing across multiple digital platforms (social media, websites, email, etc.) with understanding of platform best practices and mobile optimization.
Strong ability to translate complex information into clear, engaging, and accessible messaging for diverse audiences.
Strong technological acumen, including the ability to confidently integrate AI tools into daily workflows and community practices.
Experience using data and community analytics to inform decision-making, track engagement trends, assess sentiment, and support peer-to-peer learning.
Empathetic and trust-building communicator, capable of engaging educators who may be cautious or skeptical about AI.

Responsibilities

Build Peer-to-Peer Learning: Design and moderate structured "learning circles" within the community where educators can share AI prompts, lesson plans, and case studies across different languages and contexts.
Identify & Support Power-Users: Spot emerging leaders within the WhatsApp/Telegram groups and provide them with the tools and "social capital" to lead their own sub-chapters or specialized interest groups.
Expand Our Community: Guide the growth and evolution of community spaces from WhatsApp into more robust platforms (like Discord or a custom Teach For All platform) while keeping engagement high and maintaining the community’s welcoming culture.
Cultural & Linguistic Bridge-Building: Foster an inclusive global community by ensuring content and discussions are accessible and welcoming to educators across all time zones, languages, and regions, actively building bridges across cultures.
Experiment with AI Tools: Experiment with and implement AI-driven tools (including the creation and use of GEMS and/or artifacts) to help summarize high-volume chat threads, translate discussions in real-time, or provide instant resources to community members.
Share Community Feedback: Aggregate community insights and "pain points" regarding AI tools to inform the AI and EdTech team’s broader strategy and product development.
Lead Ethical Conversations: Facilitate ongoing dialogues about the ethical implications of AI, ensuring the community remains a safe space for discussing data privacy, bias, and responsible adoption.
Community Health Metrics: Develop and track meaningful metrics that reveal real community health, beyond just numbers, showing engagement depth, learning outcomes, and impact.
Create Engaging Content: Develop, edit and produce original multimedia content (videos, infographics, written guides, toolkits) that translate complex AI concepts into clear, accessible formats for educators across the community.
Manage Content flow: Maintain a content calendar and publishing schedule across multiple platforms (social media, email, website) with a focus on mobile-first design and platform best practices.

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