Solutions Engineer
New
D
DigitalGeniusE-commerce
Romania. Poland. Croatia. MoldovaContract
Salary not disclosed
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Job Details
- Required Skills
- PythonArtificial IntelligenceOAuthShopifyRESTful APIsJSONSaaSZendeskServiceNowPostmanLangChain
Requirements
- AI-first mindset: genuinely excited about LLMs and applied AI, actively use AI tools, push to automate repetitive parts of own job, believe most manual work in space will eventually be done by agents
- Automation / workflow mindset: translate business requirements into reliable flows including edge cases, data mapping, retries, and clear decision logic
- Strong API + integration experience (building and debugging): Comfortable with Postman, JSON, webhooks, auth (tokens, headers, OAuth), pagination, error handling, and troubleshooting unexpected API behavior
- Python: Hands-on experience writing and shipping Python used by others — integrations, automation scripts, services, or internal tools. Can explain design choices and how code was tested and debugged
- Strong communication: Explain technical concepts clearly to non-technical stakeholders, write clean notes and docs, and keep customers and internal teams aligned
- Organization and project management: Strong organizational skills with the ability to manage workstreams, priorities, and timelines across multiple stakeholders and parallel implementations
- Hands-on LLM experience (Preferred): Prompting, classification, guardrails, evaluation, and tooling like LangChain, LlamaIndex, OpenAI/Anthropic SDKs — bonus if applied in support automation or agentic workflows
- Low-code / workflow automation experience (Preferred): Zapier, Make, Workato, Tray.io, n8n, Salesforce Flow, ServiceNow, Power Automate, Retool — or a proven track record of learning config-heavy tools quickly
- E-commerce / OMS exposure (especially Shopify) (Preferred): Orders, fulfillments, returns and refunds, customer data, tags and statuses, webhooks
- Customer service platforms (Preferred): Zendesk, Salesforce Service Cloud, or similar
- SaaS delivery background (Preferred): Implementations, solutions, or technical support in customer-facing environments
Responsibilities
- Translate business requirements into scalable technical solutions on the DigitalGenius platform
- Configure workflows, AI agents, integrations, and automation logic for complex e-commerce use cases
- Design and implement APIs and third-party integrations (OMS, carriers, Helpdesk, etc.)
- Prompt, tune, and evaluate LLM-powered components — classifications, extractions, guardrails, and generative replies
- Lead new use case implementation projects
- Ensure timely, high-quality launches with measurable automation impact
- Troubleshoot complex technical challenges across systems, data, and AI behavior
- Partner with CSMs to align technical delivery with customer outcomes and ROI
- Advise customers on best practices, scalability, AI strategy, and optimization
- Support strategic expansions, new channels, and advanced use cases
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