Pre Access Pre Registration Specialist
USFull-TimeJunior
Salary19.29 - 24.99 USD per hour
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Job Details
- Experience
- At least 2 years of experience
- Required Skills
- Customer serviceMicrosoft Office
Requirements
- High school diploma or equivalent, or 4 years of revenue cycle experience.
- At least 2 years of experience in revenue cycle, medical office, hospital, or call center settings.
- Strong understanding of HIPAA regulations and patient data confidentiality.
- Excellent computer literacy, including Microsoft Office applications.
- Ability to multitask, prioritize effectively, and manage time in a high-volume environment.
- Strong verbal and written communication skills with a customer-focused approach.
- Comfortable working in a remote call center setting with reliable internet access.
- Spanish language skills and Epic system experience are preferred.
Responsibilities
- Manage patient pre-registration for appointments, surgeries, and procedures through phone-based interactions.
- Verify insurance eligibility, benefits, and coverage details to ensure accurate patient information.
- Explain patient financial responsibilities, including co-pays, co-insurance, and out-of-pocket costs.
- Provide cost estimates and collect payments in accordance with established procedures.
- Deliver high-quality customer service while maintaining clear and professional communication.
- Collaborate with internal teams to resolve issues and ensure a seamless patient experience.
- Maintain productivity standards and meet call center quality and performance metrics.
- Document patient interactions accurately while adhering to privacy and HIPAA regulations.
- Troubleshoot basic technical issues and operate within digital systems and tools effectively.
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