Patient Access & Pre-Access Supervisor
USFull-TimeManager
SalaryAt least 47,400 USD per year
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Job Details
- Experience
- 1–3 years of relevant experience
- Required Skills
- LeadershipData AnalysisProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailInterpersonal skillsAnalytical thinking
Requirements
- 1–3 years of relevant experience in healthcare, revenue cycle, or business operations, with preferred supervisory experience.
- Associate or Bachelor’s degree preferred, or equivalent combination of education and experience.
- Certifications such as CHAM or CRCR preferred or required depending on role expectations.
- Strong knowledge of patient access processes including registration, insurance verification, scheduling, and billing fundamentals.
- Proficiency in Microsoft Office and ability to analyze operational data and performance metrics.
- Demonstrated leadership skills with the ability to coach, guide, and motivate team members.
- Strong analytical thinking, problem-solving ability, and attention to detail.
- Excellent communication and interpersonal skills with a strong customer service mindset.
- Ability to manage competing priorities in a fast-paced healthcare environment.
Responsibilities
- Supervise and coordinate daily patient access and pre-access operations, ensuring accurate and timely completion of registration and pre-registration activities.
- Train, coach, and develop staff to improve performance, service quality, and adherence to procedures.
- Monitor key performance metrics such as wait times, productivity, point-of-service collections, and overtime, providing regular reporting and analysis.
- Manage scheduling, staffing coverage, call-offs, and workload distribution while optimizing efficiency and minimizing overtime.
- Oversee upfront collection processes, including goal setting, performance tracking, and corrective action when needed.
- Conduct audits, support compliance efforts, and ensure adherence to organizational and regulatory standards.
- Support department leadership with process improvement initiatives, project management, and operational enhancements.
- Serve as a resource for staff and cross-functional teams, ensuring consistent communication and service excellence.
- Participate in on-call rotation and provide operational support during staffing shortages or high-volume periods.
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