Fast Track Onboarding Specialist
Listing location: IndiaFull-TimeJunior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years of experience
- Required Skills
- Project ManagementOrganizational skillsWritten communicationVerbal communicationGoogle Workspace
Requirements
- 2+ years of experience working with A2P products or similar messaging/communications solutions.
- Prior experience in customer-facing roles with direct client interaction and account ownership.
- Strong understanding of A2P compliance requirements and messaging regulations (CTIA or equivalent).
- Ability to manage multiple accounts and prioritize tasks effectively within strict SLAs.
- Strong project management and organizational skills in a fast-paced environment.
- Excellent verbal and written communication skills with a customer-centric mindset.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Analytical mindset with the ability to identify trends and solve operational issues.
- Familiarity with tools such as Google Workspace and reporting systems is a plus.
- Comfortable leading customer calls and managing onboarding discussions end-to-end.
Responsibilities
- Provide personalized onboarding support to customers using Fast Track onboarding packages for A2P messaging services.
- Assist customers in resolving onboarding issues and ensure smooth activation within defined SLAs.
- Ensure compliance with A2P messaging regulations and guidelines across customer implementations.
- Manage onboarding SLAs, track progress, and monitor credit utilization across assigned accounts.
- Partner with operations teams to scale onboarding processes and support multiple customer deployments.
- Conduct regular customer calls to review progress, share updates, and address onboarding requirements.
- Log, categorize, and track customer interactions using internal support systems to ensure accurate reporting.
- Identify trends in onboarding challenges and escalate product-related issues to internal teams.
- Coordinate cross-functionally to ensure efficient onboarding execution and customer satisfaction.
- Maintain high-quality customer communication across support channels such as Slack and ticketing systems.
View Full Description & ApplyYou'll be redirected to the employer's site
