Customer Experience Specialist - Brazil
T
TiltE-commerce
Remote anywhere in BrazilFull-Time
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Customer serviceEmpathy
Requirements
- Outstanding written English: warm, concise, confidence-building.
- Excellent customer judgment & empathy; great at de-escalating.
- Ownership mindset - you finish what you start and communicate proactively.
- Marketplace-savvy (orders, returns, refunds, seller/merchant questions) or eager to learn fast.
Responsibilities
- Become a trusted voice in our chat/email channels - clear, kind, and fast.
- Resolve common marketplace questions (orders, returns, seller onboarding) with confidence.
- Keep conversations tidy: set expectations, follow through, and close the loop.
- Share a few great replies or tips that teammates start using.
- Own a slice of our queue (e.g., shipping, refunds/returns) and be the go-to person for it.
- Spot patterns and create process improvements (better saved replies, clearer help content, smoother handoffs).
- Turn tricky situations into positive outcomes and shout-outs.
- Help raise the bar for team writing and customer tone.
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