Principal Product Manager - Yelp Assistant
Source API remote eligibility restrictions: Canada; This opportunity is fully remote and does not require you to be located in any particular area in Canada. We welcome applicants from throughout Canada. This opportunity has the option to be fully remote in all locations across Canada.Full-TimePrincipal
Salary not disclosed
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Job Details
- Required Skills
- Artificial IntelligenceData AnalysisMachine LearningProduct ManagementCross-functional Team LeadershipStrategic thinkingGenerative AI
Requirements
- Demonstrated experience building and shipping 0-to-1 products at scale on consumer-facing platforms, with a clear track record of driving product-market fit through disciplined iteration with real customers.
- Deep strategic thinking: the ability to shape a bold, differentiated vision and align cross-functional teams and senior executives behind it—while maintaining clear-eyed judgment about business impact and risk.
- Exceptional execution in ambiguous, high-stakes environments: you know how to unblock teams, make fast calls with incomplete information, and deliver value incrementally without losing sight of the long-term goal.
- Strong passion for user experience, grounded in analytical rigor—you use customer insights, qualitative signals, quantitative data, and business metrics as your north star for every major decision.
- Outstanding written and verbal communication skills: you distill complex trade-offs into clear, compelling narratives for diverse audiences—from engineers and designers to the C-suite and external partners.
- Comfort operating in the AI/ML product development lifecycle, including iterative model evaluation, LLM-based evals, and the unique challenges of improving quality in generative AI products (prior AI product experience preferred but not required).
- High standards for trust, accuracy, and completeness in user-facing AI—you back recommendations with evidence and advocate for transparent, user-centric outcomes even under pressure.
- Adaptable, learning-oriented mindset with a genuine bias for action: you thrive in fast-changing environments, stay ahead of industry trends, and are energized by building something genuinely new.
- A Bachelor's Degree or equivalent work experience is required.
Responsibilities
- Define and drive a compelling multi-year product vision, strategy, and roadmap for Yelp Assistant, positioning it as the go-to conversational AI for local search, recommendations, and transactional tasks.
- Lead large, cross-functional teams by partnering closely with engineers, designers, machine learning researchers, business and marketing leaders, and executive stakeholders to deliver high-impact, end-to-end experiences at scale.
- Translate ambiguous user needs and emerging AI trends into clearly prioritized product bets, balancing bold innovation with measurable business value and core revenue health.
- Develop and iterate on zero-to-one features: anticipating customer needs and using Yelp's deep customer data from reviews and other sources to create new-to-world experiences in chat.
- Shape and evolve new paradigms for how chat and search blend together, and help define how Yelp meets rapidly changing user expectations in the AI era.
- Partner with engineering and ML teams to build scalable architecture that extends Yelp Assistant capabilities across Yelp's platform and through external integrations.
- Serve as the internal and external thought leader for Yelp Assistant—framing major strategic trade-offs, surfacing insights to the CEO and CPO, and championing a culture of experimentation, rigor, and user obsession.
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