Call Center Representative / Outbound Appointment Setter
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Bath & Cabinet ExpertsHome improvement
Remote, Indianapolis, Indiana, United States. Columbus, Ohio, United States. Lexington, Kentucky, United States. Chicago, Illinois, United States. Dallas, Texas, United States. Albuquerque, New Mexico, United States, Eastern Standard Time hoursFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- 1+ year of call center experience required
- Required Skills
- Communication SkillsCustomer serviceMarketingCRM
Requirements
- Previous home improvement experience in a call center setting
- High School diploma or equivalent
- 1+ year of call center experience
- Ability to work independently in a fast-paced environment
- Excellent phone and communication skills
- Energetic and positive attitude
- Task oriented and driven to meet and exceed goals
- Prior experience in a multi-product sales environment preferred
- Background in home improvement inside sales strongly desired
- Experience with Lead Perfection CRM a plus
Responsibilities
- Engage with prospective clients with the goal of setting appointments for the sales team
- Be a subject matter expert and be able to communicate the value of company products and services to help educate prospective clients
- Handle a high volume of inbound/outbound calls and meet performance goals of converting calls to appointments
- Follow the designated sales process for appointment setting including confirming full and accurate client information
- Ensure all activity and information is accurately logged in CRM
- Provide a high level of customer service to ensure each prospective client and potential customer has a positive experience with Bath & Cabinet Experts
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