Senior Product Manager, Payroll Onboarding
T
ToastRestaurant Technology
Remote, USAFull-TimeSenior
Salary125,000 - 254,000 USD per year
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Job Details
- Experience
- 6–8+ years of product management experience
- Required Skills
- Product ManagementCross-functional Team Leadership
Requirements
- 6–8+ years of product management experience, with a demonstrated track record of owning and driving meaningful business outcomes in complex, high-impact product areas
- Strong ownership of metrics and business outcomes. Experience defining, instrumenting, and improving key metrics — and communicating progress and tradeoffs to senior stakeholders
- Experience with onboarding or activation-heavy products. Deep understanding of how customers reach first value — and how onboarding impacts retention and support
- AI fluency. Comfortable using AI in day-to-day product work (prototyping, analysis, iteration), with a point of view on how AI and agentic systems can reshape product and operations
- Strong product and data judgment. Ability to synthesize qualitative and quantitative inputs into clear decisions and priorities
- Clear, effective communicator. Able to distill complexity into crisp narratives and influence cross-functional and executive audiences
- High ownership and comfort with ambiguity. You create clarity, drive progress, and take responsibility for outcomes in complex, evolving spaces
- Strong cross-functional leadership. Proven ability to align Engineering, Design, Services, and GTM partners around shared goals
Responsibilities
- Define and deliver the experience that gets every customer from contract signature to first successful payroll.
- Own the onboarding system end-to-end: the customer-facing experience, the internal tools that power implementation, and the workflows that connect product, services, and operations.
- Set the onboarding strategy and roadmap. Define a clear, outcome-driven vision that improves activation, reduces friction, and builds lasting customer trust.
- Own and drive core business metrics, including pNPS, activation rate, time-to-first-payroll, care ticket volume, and early retention.
- Reimagine onboarding through an AI-first lens, delivering intelligent automation, guided configuration, and proactive error prevention.
- Evolve onboarding into an
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