People Operations Lead
United States - RemoteFull-TimeLead
Salary116,875 - 158,125 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementAnalytical SkillsOrganizational skillsComplianceInterpersonal skillsProcess improvement
Requirements
- 5+ years of progressive HR experience spanning both HR operations and HR generalist responsibilities.
- Demonstrated ability to serve as a trusted partner to leaders and employees across multiple functions simultaneously.
- Demonstrated AI fluency, including hands-on use of Claude/ChatGPT for building reports, automating workflows, and driving projects.
- Proven ability to design and implement scalable HR processes in a fast-growing, ambiguous environment.
- Strong experience supporting global HR functions (U.S. required; Europe is a plus).
- Proficiency in HRIS and ATS systems; Rippling and Greenhouse experience strongly preferred.
- Strong analytical skills and experience working with HR data and reporting; comfortable building dashboards and telling stories with data.
- Solid understanding of performance management, employee relations, and compensation planning.
- Strong knowledge of HR laws, regulations, and compliance requirements (federal, state, and international).
- Excellent communication and interpersonal skills, with the ability to influence and build trust at all levels of the organization.
- Exceptional organizational skills with the ability to manage competing priorities without losing sight of the details.
- Trusted to handle sensitive and confidential information with professionalism and discretion.
- Ability to work independently and collaboratively in a fast-paced, fully remote environment.
- Bachelor’s degree in Human Resources, Business Administration, or related field preferred.
Responsibilities
- Navigate complex employee situations with sound judgment, ensuring outcomes are fair, timely, and compliant with applicable laws and regulations.
- Support managers in building high-performing teams through guidance on goal-setting, coaching, performance conversations, and development planning.
- Lead and continuously improve HR operational processes across the full employee lifecycle, onboarding, offboarding, promotions, transfers, leaves, and everything in between.
- Manage employee data in Rippling with an obsession for accuracy and data integrity across hires, transfers, promotions, and terminations.
- Identify inefficiencies and implement scalable, standardized processes and workflows across HR functions, globally and domestically.
- Develop, document, and maintain HR SOPs, policies, and internal knowledge bases (Notion, Rippling, and beyond).
- Lead and execute People Ops projects including process redesigns and cross-functional initiatives, owning timelines, stakeholders, and deliverables.
- Manage programs across the People Ops team, anything from vendor management to build new workflows to meet emerging business needs.
- Analyze HR metrics, including turnover, headcount, engagement, time-to-hire, to identify trends and drive data-informed decisions.
- Build and maintain dashboards and reporting to support business decisions; provide ad hoc insights to the CPO and leadership.
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