Client Support Specialist
Vitória, Espírito SantoFull-Time
Salary not disclosed
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Job Details
- Required Skills
- TroubleshootingCustomer support
Requirements
- Solid experience in a customer support or operations role.
- Empathy, passion, and obsession for helping customers.
- Strong written and verbal skills, with experience supporting customers on email/chat as well as on the phone.
- Excellent English skills (written and verbal).
- Previous knowledge of Salesforce Service/CRM.
Responsibilities
- Troubleshoot, escalate, and resolve client and customer questions or issues.
- Support existing clients, end users of our clients, and third parties we use for processing.
- Support customers across channel types - email, chat/messaging, and phone (video in the future).
- Using a systematic approach to isolating, understanding, and solving complex problems.
- Helping our customers maximize the benefits of using Trustly products & services.
- Owning a customer issue end-to-end, engaging others inside and outside of the organization to ensure timely resolution, including post-contact as required.
- Answering questions related to our implementations at enterprise merchants (APIs, UI, Transaction inquiries, etc).
- Answering questions related to financial and payment transactions which include payment status, payment declines, transaction inquiries, and collections inquiries and will change as the business evolves.
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