Business Finance Manager (With BPO Experience)

Fully remote work arrangement from India, US-shift setupFull-TimeManager

Salary not disclosed

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Job Details

Minimum 5 years of experience in Business Finance, FP&A, or similar roles within BPO or call center environments
Strong understanding of call center KPIs such as AHT, SLA, FTE efficiency, attrition, and absenteeism
Advanced Excel and financial modeling expertise
Exposure to BI tools like Power BI or Tableau is a plus
Proven ability to translate operational data into financial insights and business recommendations
Excellent communication skills with the ability to engage non-finance stakeholders effectively
Ability to work independently in a remote US-shift environment with strong ownership and discipline
Strong analytical mindset, proactive approach, and ability to manage multiple priorities under tight deadlines

Take ownership of financial planning, analysis, and business partnering activities across BPO operations, ensuring alignment between operational performance and financial outcomes
Deliver actionable insights that support profitability and efficiency improvements
Prepare and manage monthly forecasts, financial performance reports, and variance analyses across business units and clients
Analyze revenue and cost drivers while linking operational KPIs (AHT, SLAs, occupancy, attrition, shrinkage) to financial results
Build and maintain financial models to assess the impact of workforce and operational decisions on profitability
Partner with operations, HR, and workforce management teams to optimize staffing, productivity, and cost efficiency
Support pricing, costing, and margin analysis for new and existing client engagements
Monitor budgets, ensure cost control adherence, and identify opportunities for operational and financial optimization

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