Senior Technical Enablement Manager
UKFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Stakeholder managementTechnical supportCustomer Success
Requirements
- 5+ years of experience in Technical Enablement, Technical Program Management, or Post-Sales technical roles within a fast-paced B2B technology environment.
- Strong technical expertise in cloud security, implementation architecture, and post-deployment troubleshooting.
- Proven experience supporting or enabling Professional Services, Customer Success, or Technical Support teams.
- Strong ability to translate complex technical concepts into structured, accessible, field-ready enablement content.
- Excellent program management skills with the ability to manage multiple cross-functional initiatives simultaneously.
- Strong stakeholder management and communication skills, with the ability to engage both technical practitioners and executive leadership.
- Experience working closely with Product and Engineering teams to interpret technical changes and operationalize them for field use.
- Strong analytical mindset with the ability to use data and feedback to measure impact and continuously improve enablement programs.
Responsibilities
- Design and lead global technical enablement programs that strengthen post-sales team capabilities and improve customer adoption, implementation success, and satisfaction.
- Translate complex product architecture and updates into practical field-ready materials such as implementation playbooks, troubleshooting guides, and operational toolkits.
- Act as the technical voice of post-sales teams in new product introductions, ensuring readiness for deployment, support, and troubleshooting scenarios.
- Build and maintain a “technical toolkit” including documentation, checklists, APIs summaries, and best-practice resources for field teams.
- Partner with Product, Product Marketing, Operations, and Post-Sales leadership to ensure alignment on processes, roles, and enablement priorities.
- Manage the lifecycle of technical knowledge assets, ensuring content is continuously updated, accurate, and relevant.
- Deliver engaging enablement sessions and workshops for technical field teams across global audiences.
- Measure enablement impact using performance data such as support ticket trends, deployment success rates, and customer feedback to drive continuous improvement.
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