Technical Support Representative
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LG ElectronicsElectronics, Home Appliances
Location: Huntsville, AL
Flexible Work Arrangement: RemoteFull-TimeJunior
Salary56,000 - 60,000 USD per year
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Job Details
- Experience
- Minimum of one (1) year of experience in technical support, field service, or related technical role
- Required Skills
- Communication SkillsCustomer serviceMicrosoft Office SuiteCRM
Requirements
- High School Diploma or equivalent required
- Technical Diploma or associate’s degree in Electronics, HVAC, Electrical Technology, or a related technical field preferred
- Minimum of one (1) year of experience in technical support, field service, or related technical role
- Experience supporting home appliances, consumer electronics, or similar products preferred
- Strong technical troubleshooting and diagnostic skills
- Solid understanding of electrical, electronic, and mechanical systems
- Excellent customer service and communication skills (verbal and written)
- Ability to explain technical concepts clearly to technicians with varying levels of experience
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
- Experience working with CRM or call tracking systems preferred
- Highly organized, detail-oriented, and able to manage multiple cases simultaneously
- Strong time management skills with the ability to prioritize effectively in a fast-paced environment
- Team-oriented mindset with the ability to collaborate cross-functionally
Responsibilities
- Respond promptly and professionally to inbound Support Request Tickets submitted by LG Direct Mobile Service Technicians and authorized service centers.
- Troubleshoot and diagnose complex technical issues involving home electronics and home appliances using product schematics, service manuals, technical documentation, and internal knowledgebase resources.
- Accurately document all interactions, troubleshooting steps, resolutions, and follow-up actions within the call tracking and case management system.
- Provide step-by-step technical guidance to field technicians to support effective and efficient product repairs.
- Escalate unresolved or recurring technical issues through proper channels and collaborate with engineering, product development, quality assurance, and other internal teams to identify root causes and corrective actions.
- Maintain up-to-date knowledge of new products, technical updates, recalls, service bulletins, and troubleshooting procedures.
- Contribute to the continuous improvement of technical documentation by updating knowledge databases with new troubleshooting methods, best practices, and resolved case insights.
- Support special technical projects, product launches, and field initiatives as required.
- Deliver industry-leading technical support while maintaining high standards of professionalism, responsiveness, and service quality.
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