CashNetUSA Customer Service Representative
E
Enova InternationalFinancial technology
Remote; candidates must reside in the state of AZ, IA, ID, IL, IN, MN, MO, NM, NV, UT, WI, or WY.Full-Time
SalaryAt least 17 USD per hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Customer serviceMultitaskingAdaptabilityActive listening
Requirements
- Prior call center experience is a plus
- Proven background in fast-paced customer service environments
- Exceptional communication skills
- Active listening skills
- Proven history of professionalism and empathy in customer interactions
- Proven ability to thrive in a high-volume environment
- Exceptional adaptability and multi-tasking skills
- Comfortable utilizing new technology
- Proven ability to excel in a remote work environment
Responsibilities
- Respond to incoming customer calls, addressing their questions and providing service
- Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services
- Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience
- Uphold exceptional customer service standards through articulate and effective verbal and written communication
- Keep customer accounts meticulously updated with accurate information
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