TikTok Shop Operations Manager
Workable locations: United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- Data Analysis
Requirements
- Proven experience managing TikTok Shop or similar marketplace platforms
- Strong understanding of Shop Performance Score (SPS) and TikTok Shop health metrics
- Experience setting up promotions, discounts, and offers inside TikTok Shop
- Highly organized, proactive, and detail-oriented
- Comfortable diagnosing operational and performance issues using data
- Strong cross-functional communication skills
Responsibilities
- Own the day-to-day operation of multiple TikTok Shops
- Ensure all products are live, approved, compliant, and in good standing
- Proactively monitor violations, warnings, suppression risks, and SPS-related health signals
- Resolve listing and compliance issues quickly to protect account standing
- Manage product listings including titles, descriptions, pricing, availability, and promotions
- Own the setup and execution of discounts, flash sales, vouchers, bundles, and seasonal offers
- Own Shop Performance Score (SPS) and all contributing metrics (fulfillment, cancellations, refunds, customer experience, compliance)
- Monitor inventory availability to prevent out-of-stock, oversell, or cancellation issues
- Track KPIs including GMV, conversion rate, refunds, cancellations, delivery performance, and SPS
- Conduct routine audits to ensure listings adhere to TikTok Shop policies and SPS standards
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