Telehealth Care Assistant
This position is primarily remote and requires: Reliable internet access A private, quiet workspace suitable for HIPAA‑compliant patient care. Employees who are unable to work remotely must be willing and able to report to one of the organization’s Massachusetts clinics (Marlborough, Boston, Springfield, or Worcester) for scheduled shifts.Full-TimeMiddle
Salary22.5 USD per hour
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Job Details
- Experience
- 1–3 years of healthcare experience
- Required Skills
- Customer serviceTeamworkHIPAA
Requirements
- High School Diploma or GED
- Strong customer service and communication skills
- Ability to accurately complete detailed administrative and clinical documentation
- Ability to work effectively as part of a team
- Commitment to the organization’s mission and values
- Medical Assistant or related certification
- 1–3 years of healthcare experience
- Bilingual skills (Spanish, Portuguese, or Mandarin strongly preferred)
- Experience working with diverse patient populations
- Interest in sexual and reproductive health
- Demonstrated ability to follow clinical and administrative protocols
- Reliable internet access
- A private, quiet workspace suitable for HIPAA‑compliant patient care
Responsibilities
- Conduct patient intake for telehealth visits, including collecting medical history, providing patient education, and securing informed consent.
- Complete electronic registration and check‑out processes, including: Collecting and verifying demographic and insurance information, Obtaining payment, Ensuring accuracy of charges and documentation.
- ‘Room’ patients in virtual waiting rooms using the telehealth platform.
- Accurately document patient information in the electronic medical record and internal systems.
- Requisition and manage at‑home STI testing kits in accordance with organizational protocols and applicable state and federal regulations.
- Support telehealth workflow by assisting colleagues and communicating wait times or delays to patients.
- Train new Health Care Assistants through observation tools and coordination with the Telehealth Manager.
- Participate in data collection and quality improvement initiatives to support team performance and productivity.
- Follow all organizational policies, procedures, and clinical protocols.
- Comply with HIPAA and maintain strict confidentiality of patient health information.
- Adhere to regulatory requirements, including those of DPH, OSHA, and PPFA.
- Perform other related duties as assigned.
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