Collections Representative
Source API remote eligibility restrictions: United StatesFull-TimeJunior
Salary14,400 - 19,200 USD per year
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Job Details
- Languages
- Proficient in English
- Experience
- 2+ years
- Required Skills
- Problem SolvingCustomer serviceNegotiationOrganizational skillsTime ManagementMS OfficeCRM
Requirements
- 2+ years as Collections Representative.
- Previous experience in customer service or accounts receivable is a plus.
- High school diploma required; an associate's or bachelor's degree in business, finance, or a related field is preferred.
- Strong communication, negotiation, and problem-solving skills.
- Proficiency in MS Office and familiarity with CRM or collections software.
- Detail-oriented with excellent organizational and time-management abilities.
- Processor: Intel 11th Gen (or AMD Ryzen 5000 series) for Windows | M2 for Macs.
- RAM: 16 GB minimum.
- Internet: Stable connection of 25-50 Mbps minimum.
Responsibilities
- Manage assigned accounts, monitor overdue balances, and contact customers to collect outstanding payments.
- Negotiate payment arrangements and establish repayment schedules.
- Investigate and resolve billing issues or discrepancies.
- Document all communications and collection activities in the company's system.
- Prepare regular reports on collection status for management.
- Ensure all activities comply with company policies and legal requirements.
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