Customer Service Representative
New
Located in the Americas RegionFull-Time
Salary not disclosed
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Job Details
- Languages
- Fully fluent in English.
- Required Skills
- MS OfficeGoogle Sheets
Requirements
- Fully fluent in English
- Proven experience with Achieving Customer Service Excellence
- Experience working with Amazon within a customer service capacity
- Hard-working, resourceful, self-motivated, detailed, and responsible
- Passionate about helping others and the company succeed
- Inventive and proactive in designing and implementing new processes to continually streamline the department and suggest new ideas on a regular basis
- Knowledgeable in MS Office, Google Sheets, Project Management tools
- Experience using Freshdesk (or similar) is a plus
- Willingness to work for a single employer exclusively
- Capacity to work additional hours if needed
Responsibilities
- Assist customers about product inquiries/concerns
- Ensure customers are delighted and satisfied with their customer service interaction
- Turn customers around in case they are dissatisfied with shipping/product delays
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