Underwriting Associate I/Customer Service Representative
C
Cover WhaleInsurance
Remote candidates at the beginning of employmentFull-TimeEntry
Salary52,232.8 - 66,000 USD per year
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Job Details
- Languages
- Spanish fluency is a bonus but not required.
- Experience
- 1+ years of insurance experience, preferably in underwriting or policy servicing.
- Required Skills
- Microsoft ExcelProblem SolvingCustomer serviceHubSpotSlackZendesk
Requirements
- 1+ years of insurance experience, preferably in underwriting or policy servicing.
- Strong customer service and phone communication skills, with experience handling complex insurance inquiries.
- Proficiency in business applications like Zendesk, HubSpot, Slack, and Excel.
- Strong problem-solving skills and ability to work in a fast-paced, team-oriented environment.
Responsibilities
- Assist customers with policy details, billing inquiries, endorsements, and general coverage questions.
- Support policy renewals by providing clear explanations and guidance.
- Maintain a high level of accuracy in all underwriting and policy-related communications.
- Demonstrate a foundational understanding of underwriting, billing, DriveSmart, and cancellations/reinstatements.
- Develop proficiency in Cover Whale’s knowledge base, binding, billing, cancellation, and reinstatement processes.
- Ensure quality responses that deepen customer relationships and minimize the need for follow-up inquiries.
- Work closely with the DriveSmart, Underwriting and Billing teams to ensure smooth handling of customers’ needs.
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