Implementation Specialist - EU
O
OpenAI, SaaS
Workable locations: Netherlands. Germany. Ireland. Belgium. Austria. Poland, multiple global time zonesFull-Time
Salary not disclosed
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Job Details
- Languages
- Excellent English communication
- Required Skills
- RESTful APIsSaaSHubSpotZendeskPrompt Engineering
Requirements
- Experience leading customer implementations, onboardings, or technical projects in a SaaS environment.
- Strong technical aptitude, comfortable working with APIs, integrations, and configuration tools (Zendesk, Intercom, HubSpot, and similar).
- Hands-on experience with AI agents and prompt engineering, or a strong willingness to learn fast.
- Excellent project management instincts, you keep multiple implementations on track and on time without dropping the ball.
- Excellent English communication, clear writing and confident speaking on video calls with enterprise stakeholders.
- A bias for action: you operate effectively in fast-moving environments, prioritize speed and customer impact, and find creative ways to ship.
- Comfortable working remotely with customers across multiple global time zones.
- Experience deploying or supporting LLM/AI systems in production.
- Familiarity with eval frameworks, agent tooling, or prompt engineering at scale.
- Previous experience as a founding implementation hire, solutions engineer, or technical CSM at an early-stage startup.
- A track record of turning messy, ambiguous customer problems into structured, repeatable processes.
Responsibilities
- Own every deployment from kickoff through go-live, discovery, configuration, integration, training, handoff.
- Get into the platform, build conversation flows, tune agent behavior, wire up APIs until it's doing exactly what the customer needs.
- Run enablement sessions with customer teams at every level.
- When something's broken or not performing, you dig in, methodically, fast, and without needing someone to hand you the answer.
- Feed customer context back to the team; your observations will directly influence what we build next.
- Document and scale your impact; build the playbook, what you learn becomes how Open scales.
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