Senior Technical Account Manager
C
ClerkDeveloper tools or SaaS
Remote or In-Office in San Francisco Secondary Locations: US, Pacific timezoneFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 4+ years of experience
- Required Skills
- Node.jsOAuthSalesforceNext.jsReactCRMSlackZendesk
Requirements
- 4+ years of experience in a customer-facing technical role (Technical Account Manager, Solutions Engineer, Solutions Architect, Sales Engineer, or similar) at a developer tools or SaaS company
- Strong understanding of web authentication, identity management, and related protocols (OAuth, SAML, OIDC, JWTs)
- Able to read and discuss code with customers across modern web frameworks (React, Next.js, Node.js, etc) and debug integration issues alongside engineering teams
- Proven track record of managing customer accounts and driving retention and expansion through trusted advisory relationships
- Comfort operating with high autonomy in a fast-moving, globally distributed team where priorities shift and you’re expected to drive outcomes, not wait for direction
- Experience working with CRMs (e.g. Attio, Salesforce), support platforms (e.g. Plain, Zendesk, Intercom) and async communication tools (e.g. Slack)
- Excellent written and verbal communication—you can translate technical concepts for non-technical stakeholders and advocate persuasively for customer needs internally
Responsibilities
- Own and manage a portfolio of accounts, serving as the primary point of contact and trusted advisor throughout the customer lifecycle
- Guide customers through complex integrations, including multi-workspace setups, SSO/SAML configurations, bot protections, and custom authentication flows
- Drive revenue retention and expansion by proactively identifying risks, surfacing upsell opportunities, and partnering on custom pricing and packaging
- Translate customer feedback and usage patterns into actionable insights for Product and Engineering, helping shape the Clerk roadmap
- Collaborate with the Support team to build efficient escalation paths and ensure consistent customer experiences
- Create and maintain technical documentation, onboarding guides, and internal knowledge resources that scale the team’s impact
- Contribute to the development of the Customer Experience function as we build the systems and processes that will define how Clerk serves its largest customers
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