- Own and manage a portfolio of accounts, serving as the primary point of contact and trusted advisor throughout the customer lifecycle
- Guide customers through complex integrations, including multi-workspace setups, SSO/SAML configurations, bot protections, and custom authentication flows
- Drive revenue retention and expansion by proactively identifying risks, surfacing upsell opportunities, and partnering on custom pricing and packaging
- Translate customer feedback and usage patterns into actionable insights for Product and Engineering, helping shape the Clerk roadmap
- Collaborate with the Support team to build efficient escalation paths and ensure consistent customer experiences
- Create and maintain technical documentation, onboarding guides, and internal knowledge resources that scale the team’s impact
- Contribute to the development of the Customer Experience function as we build the systems and processes that will define how Clerk serves its largest customers
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