Senior Account Manager
We not only function and support a fully remote setting but also offer the possibility to work from our beautiful office in the vibrant heart of ViennaFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- German and English
- Experience
- At least 5 years of experience
- Required Skills
- NegotiationCritical thinkingAccount ManagementAnalytical thinking
Requirements
- You hold a university degree, with at least 5 years of experience in Account Management, ideally with marketplace businesses
- You command German and English at professional level and can negotiate in both languages at c-level
- Proven experience in managing and growing accounts, driving performance improvements, and coordinating operational projects with a hands-on mentality and entrepreneurial mindset
- You are passionate about working with people and can effectively communicate, influence, and build trust with stakeholders at different levels
- You bring a tech and AI-first mindset to your approach, coupled with strong critical thinking skills
- You are resilient, learning from setbacks without losing momentum, and bring a structured, analytical approach to problem-solving
Responsibilities
- Take ownership of a defined seller portfolio, with a focus on growing accounts and unlocking new opportunities across countries, categories, and products
- Build and maintain strong relationships with sellers, acting as their trusted partner while always representing refurbed’s position
- Serve as a problem-solver and advocate for your accounts, collaborating with internal teams to identify solutions and drive innovation
- Ensure a smooth operational setup and ongoing performance by guiding sellers through our marketplace processes and working closely with cross-functional teams
- Analyze performance and identify growth levers, helping sellers to maximize their potential on the platform
- Be part of an international, dynamic, and hands-on team with flat hierarchies and direct engagement with leadership to drive strategic initiatives
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