Vice President of Product & Engineering
Remote - LATAMContractVp
Salary not disclosed
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Job Details
- Languages
- Native or full professional bilingual proficiency in both Spanish AND English.
- Experience
- 8+ years of combined product management and engineering leadership
- Required Skills
- Microsoft AzureProduct ManagementSoftware Architecture
Requirements
- 8+ years of combined product management and engineering leadership, specifically focused on internal operational platforms, enterprise workflow tools, or scaling within an MSP, IT Services, or highly complex cloud environment.
- Native or full professional bilingual proficiency in both Spanish AND English. Must possess the ability to conduct complex technical architecture reviews and strategic executive presentations seamlessly in both languages.
- Proven track record of managing, scaling, and culturally integrating distributed engineering teams, with specific experience bridging LATAM execution with US corporate strategy.
- Ability to travel up to 20% internationally to our US headquarters and regional LATAM engineering centers to foster team cohesion and strategic alignment.
- Demonstrated ability to build platforms that drive exponential leverage capacity (doing more with less) and replace legacy IT governance with automated workflows.
- Deep, practical understanding of the Microsoft Azure ecosystem, modern software architecture, and API integrations. Must possess the ability to engage directly in technical problem-solving with developers.
- Proven expertise in building and deploying agentic AI workflows using Azure AI Foundry and Microsoft Copilot Studio, particularly involving operational automation, automated alert resolution, or LLM-assisted workflow generation.
Responsibilities
- Own the roadmap for our internal management platform, ensuring every feature developed reduces manual overhead and protects our ability to scale revenue without linear headcount growth.
- Transition our service ingestion pipelines from manual quality-control checkpoints to fully automated self-deployments and self-configurations.
- Build platform features that force operational compliance across lateral departments, reducing cross-functional friction through system-enforced Service Level Agreements (SLAs).
- Lead our international engineering organization from the front, managing talent across both our US and LATAM hubs.
- Drive the strategy and development of agentic AI workflows. Focus heavily on building AI agents (utilizing Microsoft Copilot Studio and Azure AI Foundry) with specific operational skilling designed to autonomously triage, route, and resolve high-runner alerts.
- Take direct accountability for deploying and mandating advanced AI coding tools and methodologies across all engineering teams, sustaining and expanding upon exponential multipliers in development output.
- Lead the development of our client-facing portal (SERA) to accurately reflect the health, security, and optimization of client environments, proving the value of the managed service.
- Build platform features that support proactive, data-backed client retention and expansion strategies, reducing reliance on reactive "heroic effort" from account teams.
- Act as the strategic and collaborative bridge between our US-based engineering/executive teams and our LATAM hubs (including Costa Rica).
- Serve as a proactive mentor to Directors, Lead Engineers, and product managers across all time zones.
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