Customer Support Engineer - Tier 2

New

India (Remote)Full-TimeSenior

Salary not disclosed

Apply NowOpens the employer's application page

Job Details

Strong understanding of mobile application development and support - good understanding of Android/iOS application development.
Usages of development and instrumentation tools (Android Studio and Xcode) for troubleshooting/debugging of application crashes, perform crash analysis.
Experience in Java/related programming languages, scripting languages and understanding of database querying using SQL.
Excellent communication and collaboration skills.
Ability to work in a fast-paced environment and manage multiple priorities.
Basic understanding of SaaS-based delivery models and troubleshoot/debug issues reported by customers.
Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or an equivalent engineering degree.
5+ years of experience in customer support & service roles, preferably with software security technologies and solutions.
Self-motivated with extensive troubleshooting skills and knowledge of debugging.
Customer-oriented with post-sales application support experience.
Excellent spoken and written communication skills.

Provide technical support for Android applications, identifying and resolving issues in a timely manner.
Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues.
Develop and maintain technical documentation, including troubleshooting guides and knowledge base articles.
Stay updated with the latest advancements in Android/iOS/Hybrid Platform application development and support integrating innovative approaches for sustained competitive advantage.
Maintain a high level of customer satisfaction through timely 2 way updates between Zimperium and customer.
Take ownership of reported customer issues, and ensure problems are resolved within Zimperium defined SLAs.

View Full Description & ApplyYou'll be redirected to the employer's site