RWE Insights Customer Success Partner
New
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EvioPharmacy solutions
Remote, United StatesFull-TimeSenior
Salary175,000 - 200,000 USD per year
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Job Details
- Experience
- 8+ years
Requirements
- Bachelor of Pharmacy (B.S. Pharm.) with Residency, or Doctor of Pharmacy (Pharm.D.) degree
- A current and unrestricted pharmacist license in at least one state
- 8+ years of health plan pharmacy and medical benefit experience
- Deep current expertise in Pharmacy and medical benefit design and management
- Deep current expertise in Evidenced-based formulary, medical policy, and utilization management (UM) development and implementation
- Deep current expertise in Pharmaceutical contracting (e.g. rebates, warranties) related to formularies, medical polices, and UM
- Knowledge of pharmacy benefit manager (PBM) operations
- Strong clinical evidence appraisal skills
- Ability to interpret data
- Effective at building relationships with both internal teammates and external customers and stakeholders
- Founders’ mentality: takes initiative and moves ideas forward without needing heavy guidance
- Consensus builder: inspires customers to “yes”, prioritizes and drives solutions
- Resilient and pragmatic: navigates ambiguity with a practical, solutions-focused mindset
- Outcomes obsessed: able to prioritize, independently problem solve and see projects through to the end
- Exceptional implementor and communicator: writes crisp, repeatable implementation plans/checklists and communicates ideas to diverse audiences
- Customer empathy: understands challenges health customers face from prior roles
Responsibilities
- Maintain a strong grasp of customer level priorities, information gaps, local market dynamics, and customer-PBM dynamics to shape RWE project ideas.
- Collaborate with the research team to ensure RWE study outputs align with customers’ needs and generate practical, usable insights.
- Own customer-level operationalization strategy and execution, including developing customer-specific implementation plans and guiding customers through adoption of Evio Insights recommendations.
- Collaborate with Evio research and analytics teams to evaluate the impact of adoption.
- Lead efforts to share best practices among customers, such as convening user forums and other customer engagement opportunities.
- Track and report on adoption and outcomes across customers, including how and why insights were implemented, barriers to adoption, and value created.
- Contribute to continuous improvement of Evio Insights by representing customer perspectives.
- Partner with Evio’s pharmaceutical contracting team to use RWE insights to drive contracting strategies.
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