Team Lead, Member and Provider Services
New
Listing location: US
Structured job location: US
Flexible remote work structure (with Texas residency requirement and rotating shifts).Full-TimeLead
Salary55,890 - 73,355 USD per year
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Job Details
- Required Skills
- LeadershipData AnalysisPeople ManagementCustomer service
Requirements
- 2+ years of experience in a fast-paced operations or customer service environment
- 2+ years of direct people management or team leadership experience
- Experience using data, metrics, and KPIs to drive performance improvement
- Familiarity with Lean principles and continuous improvement methodologies
- Experience working with distributed teams or BPO/vendor environments
- Strong communication, leadership, and organizational skills
- Ability to analyze complex problems and translate insights into actionable solutions
Responsibilities
- Lead and develop a team of support staff, including hiring, coaching, performance management, and day-to-day leadership
- Monitor operational KPIs, dashboards, and performance metrics to ensure service goals are consistently met
- Conduct root-cause analysis and implement action plans to resolve operational issues and improve outcomes
- Drive continuous improvement initiatives and optimize workflows across member and provider service operations
- Serve as a key communicator, facilitating team huddles and aligning staff with mission, values, and daily priorities
- Collaborate cross-functionally to implement best practices and improve end-to-end service delivery
- Ensure compliance with all relevant policies, regulations, and operational standards
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