Sales Operations Analyst
New
Source API remote eligibility restrictions: IndiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2–4 years in Sales Operations, Revenue Operations, or Outbound Operations in a SaaS or high-growth environment, with at least 2 years directly supporting an outbound team of 10+ SDRs or BDRs
- Required Skills
- Microsoft ExcelSaaSHubSpotGoogle Sheets
Requirements
- 2–4 years in Sales Operations, Revenue Operations, or Outbound Operations in a SaaS or high-growth environment, with at least 2 years directly supporting an outbound team of 10+ SDRs or BDRs
- Hands-on experience owning rep incentive calculations and reconciliation using Excel or Google Sheets
- Proficiency in building and maintaining dashboards using HubSpot reporting and Excel/Google Sheets; intermediate-to-advanced spreadsheet skills required
- Working knowledge of email authentication (SPF, DKIM, DMARC), inbox placement fundamentals, and experience with warm-up or deliverability monitoring tools
- Hands-on experience with outbound GTM tools — HubSpot (mandatory), Apollo, Instantly, Smartlead, JustCall, or equivalent sequencing and dialer platforms
- High accuracy in data handling, tracker management, and process documentation; low tolerance for ambiguity in numbers
- Clear, structured written communication; able to flag issues early and escalate appropriately to leadership
- High ownership, process-driven, and comfortable working in a fast-moving environment where priorities can shift quickly
Responsibilities
- Calculate and track monthly/quarterly incentives for SDRs and AEs, ensuring alignment with attainment, SPIFFs, and comp plans
- Maintain accurate payout trackers, reconcile discrepancies, and partner with Finance/RevOps to ensure transparent, well-documented processes
- Own outbound performance reporting across activity, pipeline, and outcome metrics with clear dashboards in HubSpot and Sheets
- Deliver weekly insights and MBR data packs with trend analysis, outliers, and actionable recommendations for leadership
- Monitor domain health (SPF, DKIM, DMARC, BIMI), inbox placement, and key deliverability metrics, proactively resolving issues
- Manage mailbox/domain warm-up, sequence audits, and collaborate with IT/vendors on DNS, blacklisting, and authentication fixes
- Track and improve caller ID reputation, answer/connect rates, and spam flags across dialers
- Manage number rotation, remediation (Hiya, TNS, etc.), and report call health trends to leadership
- Own end-to-end tool provisioning (CRM, sequencing, dialer, enrichment) and ensure readiness before outreach begins
- Maintain onboarding playbooks, streamline workflows with cross-functional teams, and support new hires with tool training and troubleshooting
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