Technical Support Engineer (Integrations & Product)
New
H
HostingerAffiliate marketing software
Based in Europe, Location: Romania, Workplace: Remote, 11:00 AM - 7:00 PM (EEST / EET time zone)Full-TimeJunior
Salary3,000 - 5,000 EUR per month
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Job Details
- Languages
- Fluent written and spoken English
- Experience
- 1+ years of experience in a customer facing technical role, preferably at a SaaS company.
- Required Skills
- HTMLCSSJavascriptRubyRuby on RailsVue.JsReactRESTful APIsDebuggingCustomer supportSaaS
Requirements
- 1+ years of experience in a customer facing technical role, preferably at a SaaS company.
- Solid front-end skills - proficiency in JavaScript, HTML, and CSS is required.
- Good understanding of REST APIs and the ability to debug integration issues using browser developer tools.
- Fluent written and spoken English - clear, professional, and warm in tone.
- Tech-savvy with the ability to quickly grasp complex user flows and work confidently across different software applications and environments.
- Self-directed, reliable, and proactive - someone who identifies problems and acts on them without waiting to be asked.
- Familiarity with affiliate marketing, billing platforms, or subscription SaaS workflows (nice to have).
- 1-2 years experience with React or Vue (nice to have).
- Ruby/Rails or other server-side experience (nice to have).
- Experience with Intercom (nice to have).
Responsibilities
- Drive technical resolution - Troubleshoot integration issues, debug tracking and API problems, and review customer implementations directly to guide users through complex technical setups.
- Build and maintain integrations - Develop and maintain integrations with third-party platforms, ensuring reliable connectivity and a seamless experience for customers across different tech stacks.
- Maintain and improve documentation - Keep the help center, API docs, and integration guides accurate, comprehensive, and easy to use - including written articles, tutorials, and video walkthroughs
- Own the support experience - Respond to customer inquiries via chat and email with clarity and empathy, jump on calls or screenshares when a problem needs a deeper look, and occasionally reach out to new customers to help them get started with the product.
- Become a product and industry expert - Continuously deepen your knowledge of FirstPromoter and the broader affiliate and referral marketing space, so customers always have a reliable, knowledgeable expert to turn to.
- Contribute cross-functionally - Share structured customer feedback with product and development teams. Collaborate with engineers and customer success on shared priorities.
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