Salesforce Analyst/Administrator
New
Source API remote eligibility restrictions: United States. The location of this position is flexible and can operate fully remote within the United States, Standard working hours are in the eastern time zone.Full-TimeMiddle
Salary61,800 - 89,600 USD per year
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Job Details
- Experience
- 3+ years of relevant experience
- Required Skills
- Business AnalysisData AnalysisSalesforceCRMChange Management
Requirements
- Strong knowledge of the Salesforce platform.
- Excellent communication and interpersonal skills to work effectively with diverse stakeholders.
- Business analysis experience, including requirements gathering and process mapping.
- Ability to analyze data and derive insights from reports and dashboards.
- A proactive, problem-solving mindset with a commitment to quality and accuracy.
- Strong organizational skills and the ability to manage multiple tasks and priorities.
- A collaborative and team-oriented approach to work.
- Bachelor's Degree
- 3+ years of relevant experience; or an equivalent combination of education and experience accepted
- Experience in higher education and/or CRM implementations.
- Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Business Analyst) or willingness to obtain them.
Responsibilities
- Evaluate, analyze, and maintain ECRM systems; serve as a liaison between technical teams and business stakeholders.
- Collaborate with stakeholders to gather requirements, analyze business processes, and identify gaps or necessary changes in existing solutions.
- Define project scope, objectives, and feasibility; modify and configure CRM systems to align with business needs and stakeholder requirements.
- Develop and execute test plans and validation of related IT solutions, as well as other quality assurance measures; lead testing such as user acceptance, performance, security, usability, etc.
- Manage vendor relationships, working on bug fixes, new features, and optimal product usage.
- Deliver training, demonstrations, and regular communications to end-users, and provide ongoing support to ensure smooth system adoption.
- Create and maintain comprehensive documentation, including process maps, system architecture, and organizational structures.
- Stay up-to-date with Salesforce releases and best practices, contributing to change management efforts for seamless solution transitions.
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