Trip Support Specialist III
New
Remote – GenevaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5–10 years of experience
Requirements
- Confidence, diplomacy, and professionalism in customer interactions
- Strong problem-solving skills and ability to resolve sensitive issues
- Ability to perform calmly and effectively under pressure
- Strong cross-department collaboration and communication skills
- Advanced proficiency in Microsoft Office applications
- Ability to work independently with minimal supervision
- Willingness to work across rotating shifts, including nights, weekends, and holidays
- Bachelor’s degree highly preferred (or equivalent aviation experience)
- 5–10 years of experience in the aviation industry preferred
- Proven customer service and account management success
- High attention to detail and operational accuracy
- Strong understanding of aviation operational processes, systems, and trip support service
Responsibilities
- Coordinate daily trip operations including: Ground handling, permits, slots, flight following, hotel and transportation arrangements
- Customs support: CANPASS submissions, Border Overflight Exemptions, and other customs services
- Build and maintain trip details in the Falcon system
- Prepare and enter Trip Cost Estimates
- Assist with fuel quotes and arrangements after business hours
- Ensure quality assurance for all assigned trips
- Participate in the operations communications rotation, responding to: Phone calls, Emails, Faxes, SITA/AFTN messages
- Maintain strong knowledge of all Trip Support products and effectively communicate them to customers
- Serve as the primary point of contact and Account Executive for assigned Trip Support accounts
- Build, strengthen, and maintain customer relationships
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