Resource Management Specialist Salesforce/ Arabic and English languages
New
Morocco or EuropeFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Arabic and English languages
- Experience
- 2+ years resource management or project management experience
- Required Skills
- SalesforceMicrosoft Excel
Requirements
- 2+ years resource management or project management experience in software solutions industry
- Bachelor’s degree is preferred. May substitute experience for education
- Proficiency in MS Office applications including Microsoft Excel
- Salesforce/Financial Force experience a plus
- Assertive conflict-resolution and problem-solving skills
- Clear and concise communication in both written and verbal form
- Ability to be diplomatic or firm when necessary in order to drive business forward or obtain results
- Highly detail oriented and able to work autonomously
- Ability to manage multiple tasks and tight deadlines with confidence and ease
- Ability to prioritize and organize workload across multiple groups
- RMCP certification preferred
Responsibilities
- Collaborate closely with Professional Services and Education teams to centralize resource management activities
- Obtain resources for all Professional Services and Education engagements based on skill set and calendar availability for work outlined in Statements of Work
- Support engagement lifecycle for services from booking to scheduling, delivery, and revenue recognition
- Manage and resolve resource booking conflicts
- Participate in weekly resource meetings with Services Account/Delivery Managers to identify appropriate resource requirements for each engagement and facilitate resourcing issues/conflict resolution
- Build, maintain, and communicate resource forecasts based on weekly meetings with Professional Services leads
- Communicate with clients and internal stakeholders to coordinate scheduling for Professional Services and Education engagements
- Monitor day to day project activities and resourcing, identifying potential instances of underutilization and actively work with the Team Leads to address and solve those issues
- Manage provision of virtual training courses
- Assist with managing and increasing utilization numbers on the Professional Services team
- Assist with managing subcontractor utilization and making business decisions to ensure work is delivered efficiently and subcontracts are used effectively.
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