Commercial Ops Analyst (Data Analyst)
New
Remote, PhilippinesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 3–5+ years of experience in analytics, operations, or business intelligence roles; 3+ years of SQL experience; 3+ years of business intelligence experience
- Required Skills
- SQLSalesforceJiraTableauAsanaWorkdayBigQueryLooker
Requirements
- 3–5+ years of experience in analytics, operations, or business intelligence roles supporting GTM, service, or customer operations teams.
- 3+ years of SQL experience in a production environment (BigQuery preferred), including joins, aggregations, and performance-optimized query design.
- 3+ years of business intelligence experience building and maintaining dashboards in Tableau, Looker, or an equivalent platform, with demonstrated adoption by non-technical stakeholders.
- Experience blending data across CRM, support, and people systems (e.g., Salesforce, Genesys, Workday, or equivalents) to create unified operational insights.
- Strong understanding of Service / Customer Service operations and associated KPIs, with the ability to frame analysis in terms of business impact.
- Demonstrated ability to structure ambiguous problems, identify root causes through data exploration, and communicate recommendations clearly to both technical and non-technical audiences.
- Strong project management skills, with experience scoping work, prioritizing requests, and delivering results using tools like JIRA, Asana, or similar.
- Comfort working cross-functionally in a fast-paced, evolving environment while building trust and adapting to new information.
Responsibilities
- Build and maintain source-of-truth performance dashboards that provide Sales, Service, and Lead Generation leaders clear visibility into funnel, productivity, and quality metrics.
- Partner with Commercial Operations, Analytics, and cross-functional stakeholders to define and refine core operational KPIs, automating recurring reporting wherever possible.
- Develop and maintain ETLs, dashboards, and compensation attainment reporting to ensure accurate, reliable performance tracking.
- Analyze pro and customer funnel behavior to identify process gaps, inefficiencies, and opportunities to improve conversion, quality, and overall experience.
- Translate analytical findings into clear, actionable recommendations that inform roadmap planning and day-to-day operational decisions.
- Scope, prioritize, and drive analytical and reporting projects to completion while managing multiple stakeholder requests.
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