Solutions Engineer, Associate
New
United StatesFull-TimeEntry
Salary70,000 - 80,000 USD per year
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Job Details
- Experience
- 3+ years of experience in the payments industry (gateway, processor, or merchant services environment preferred). 2+ years of experience in a customer-facing technical, support, or solutions-oriented role.
- Required Skills
- RESTful APIsPostman
Requirements
- 3+ years of experience in the payments industry (gateway, processor, or merchant services environment preferred).
- 2+ years of experience in a customer-facing technical, support, or solutions-oriented role.
- Strong understanding of payment ecosystems, including gateways, processors, and merchant service workflows.
- Hands-on experience working with APIs, particularly JSON-based APIs, and familiarity with tools such as Postman.
- Ability to translate complex technical concepts into simple, actionable guidance for both technical and non-technical audiences.
- Strong troubleshooting skills with a proactive, solution-oriented mindset.
- Excellent communication and collaboration skills in cross-functional environments.
- Bachelor’s degree not required; practical experience and industry knowledge are highly valued.
Responsibilities
- Partner with Sales teams during pre-sales discovery to understand merchant, partner, and ISV requirements and align technical solutions accordingly.
- Design and propose tailored integration architectures that leverage payment gateway capabilities and API-based workflows.
- Provide technical advisory support to optimize customer payment processes, improving efficiency, security, and scalability.
- Act as a liaison between customers and product teams by communicating feedback, feature requests, and market needs.
- Support smooth post-sale transitions by collaborating with developer support teams to ensure successful integrations.
- Create and maintain clear technical documentation, including integration guides, workflows, and best practice materials.
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