Document Specialist
New
I
InfoTrack USLegal technology
This is a fully remote, U.S.-based role, allowing you to work from anywhere within the contiguous United States.Full-TimeJunior
Salary19.35 - 25 USD per hour
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Job Details
- Experience
- 1-2 years (or more) of legal/litigation support or similar experience
- Required Skills
- Slack
Requirements
- Productivity – process-driven experience with ability to adapt and change; ability to multi-task and adapt to new processes crucial
- Legal /Litigation Background – 1-2 years (or more) of legal/litigation support or similar experience
- Problem-Solving and Poise – ability to multi-task and problem-solve; also, exercise patience and remain calm in stressful situations
- Customer Focus – experience in keeping the customer (whether external or internal) as a constant element in decision-making
- Technology – solid computer and technical skills (experience with Outlook/Microsoft Office suite and Adobe Acrobat imperative; Slack and Service Cloud a big plus)
- Quality – high degree of detail and accuracy, learns from mistakes so that they never re-occur; reliability a huge factor as well
- Communicator – strong verbal and written communication skills
Responsibilities
- Continuously enter and facilitate data, including new assignments, updating, notifying customers of court rejections, and closing orders
- Handle customer inquiries and escalations, as well as collaborating with customer support, customer success managers, and field affiliates, with specific focus on timely deployment and status updates, accuracy of work orders, and responsiveness
- Prepare/review legal document orders of urgent or special nature for filing with the courts
- Know document requirements and filing and fee procedures for the California Superior Courts and federal circuit courts
- Achieve stated productivity goals and generate daily/weekly reports for management on individual metrics as required
- Develop and constantly improve systems for tracking orders and responsibilities for maximum efficiencies for our customers
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