Customer Operations & Writing Specialist

New

USAFull-Time

Salary not disclosed

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Job Details

Requirements

Genuine love for helping people
High emotional intelligence
Logical / analytical thinker
Exceptional written English communication skills, including the ability to write precisely and succinctly
Extremely detail-oriented
Comfort with working remotely and independently
Technologically savvy - you should be confident in your ability to use new software without training
Appreciation for giving and receiving feedback often (often several times a day)
Natural internal motivation to constantly strive for excellence in everything you do

Responsibilities

Writing thoughtful and empathetic replies to customer emails using our help desk software, Help Scout
Writing and maintaining help center articles, and identifying topics for new articles based on customer inquiries
Working with our engineering team to debug software issues our customers encounter
Using our software to develop and manage new ways for our customers to complete legal paperwork
Assisting product team by testing new features and bug fixes, and conveying customer feedback
Spotting trends in customer issues that other team members should be alerted to

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