Team Lead, Project Management
New
United StatesFull-TimeLead
Salary80,000 - 100,000 USD per year
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Job Details
- Experience
- 5+ years of experience in project management, operations, or customer-facing delivery roles, with leadership experience preferred.
Requirements
- 5+ years of experience in project management, operations, or customer-facing delivery roles, with leadership experience preferred.
- Proven ability to manage and develop remote or distributed teams in a fast-paced environment.
- Strong people leadership skills with the ability to coach, motivate, and hold teams accountable.
- Experience working with operational KPIs and using data to drive performance improvements.
- Strong organizational skills with the ability to manage multiple priorities and workflows simultaneously.
- Excellent communication and interpersonal skills, with confidence in cross-functional collaboration.
- Ability to manage escalations and resolve complex operational or customer issues effectively.
- Comfortable working in a tech-enabled, data-driven environment with evolving processes.
- Hands-on mindset with willingness to contribute directly when needed to support team output.
Responsibilities
- Lead, mentor, and develop a team of Project Managers focused on B2B order execution, ensuring strong performance and engagement.
- Build a high-performance culture centered on ownership, accountability, continuous feedback, and professional growth.
- Monitor team KPIs such as on-time delivery, quality assurance, response time, and escalation resolution, driving improvement through data.
- Manage performance proactively, including coaching, structured reviews, and performance improvement plans when needed.
- Support hiring, onboarding, and training to ensure new team members are aligned with operational standards and company values.
- Serve as the escalation point for complex customer or operational issues, ensuring timely and effective resolution.
- Partner cross-functionally with Product, Logistics, and Marketing to identify friction points and drive process improvements.
- Maintain hands-on involvement by managing select projects and supporting operational workload as needed.
- Ensure strong operational discipline, including documentation, ticketing, reporting, and SLA adherence.
- Lead or contribute to special projects aimed at improving customer experience and operational efficiency.
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