Field Coordination Specialist
New
A
AssetWatch, Inc.Manufacturing
United States and Ontario, CanadaFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Fluency in English
- Experience
- 2-5 years
- Required Skills
- SalesforceSlack
Requirements
- Some form of technical support or equivalent experience
- 2-5 years of customer service interaction in a startup environment
- Experience with CRM platforms (Salesforce proficiency required)
- Ability to use remote communication tools to interact and add value to internal and external stakeholders (ie. Zoom, Slack, etc)
- Outbound phone customer service preferred
- Some college preferred. 4 year degree, highly preferred
- Empathic, positive, and professional attitude toward our customers at all times
- Ability to communicate clearly, concisely and in a friendly manner through verbal and written forms
- Demonstrate the desire and knowledge to understand and solve customer needs.
- Extremely comfortable multitasking and problem solving
- Eager to learn and not afraid to ask questions to get the job done correctly
- Ability to multi-task, prioritize and manage time effectively.
- Exceptional organizational skills despite limited/changing workflow structure; be results-oriented with a bias for action
- Must embrace a culture of accountability.
- Must enjoy a challenge, have a desire to learn, be passionate about your work and have a commitment to excellence and continuous improvement.
- Always behave ethically, act fairly, and take responsibility for accomplishing work goals.
- Ability to adapt to change quickly
- Any dispatching and scheduling experience
- Work autonomously with minimal supervision
- Provide personalized, professional, and courteous service, accurate information, continuous communication, and the ability to address customer expectations in an appropriate manner.
- Strong collaborator who can build trust and contribute to the success of the team
- Understand how all departments and team members contribute to the success of the organization and be comfortable to step in support however needed.
- Professional appearance, excellent communication skills and professional conduct
Responsibilities
- Rapidly respond to and address field technician concerns as they arise
- Develop a deep knowledge of company software and hardware solutions to deliver the right solution to customer and internal challenges
- Manage multiple incoming streams of incoming scheduling requests coming in via software, phone, email, and Slack
- Coordinate with internal and external stakeholders as needed to address more challenging concerns and ensure a long-term solution
- Work internally across multiple departments to ensure and support the delivery of a world class customer experience
- Build a strong, trusting relationship with internal stakeholders through fluid and timely communication
- Identify opportunities to proactively address potential challenges
- Utilize numerous software tools to accurately diagnose problems and proceed with the correct solution
- Assist our Field Service Team via timely confirmation of on-site visits and facility reviews
- Schedule and confirm work orders for the Field Service Team.
- Work with our Partner organizations to fulfill a seamless experience for their customers
- Respond to inventory concerns raised by our supply chain team to account for hardware
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