People Knowledge Experience Manager

AffirmFinTech

USAFull-TimeManager

Salary115,000 - 170,000 USD per year OTE

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Job Details

Requirements

Experience building or transforming knowledge management systems, service models, or shared services functions
Strong understanding of end-user experience in any domain, with specific experience in People Operations, employee experience, or HR service delivery a plus
Proven experience in AI-native workflows; specifically using AI to write scripts, structure complex data, and automate manual operations
Comfortable using agentic AI tools to bridge the gap between conceptual design and technical implementation
Ability to operate strategically and execute operationally in a fast-paced, ambiguous environment
Proven ability to lead cross-functional initiatives and influence stakeholders without direct authority
Strong judgment in balancing innovation with risk, compliance, and employee impact

Responsibilities

Build and own a centralized People knowledge ecosystem, including taxonomy, governance, and lifecycle management
Establish AI-ready knowledge structures that enable automation and define future-state integration between knowledge, case management, and AI support systems
Design how knowledge, intake and support workflows work together to improve self-service and reduce manual case volume
Partner on service model evolution, including triage, escalation, and knowledge-driven support design
Evaluate and implement tools for knowledge management, search, and AI-enabled delivery
Establish clear governance, guardrails, and risk mitigation frameworks for the use of AI within a regulated HR environment
Establish measurement frameworks and use insights to continuously improve knowledge quality and support outcomes
Lead cross-functional programs from planning through execution
Ensure readiness for new programs, policies, and regulatory changes through scalable enablement

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115,000 - 170,000 USD per year OTE

Apply Now