Account Manager - North America
New
India (Remote), 5:30 PM – 2:30 AM IST (8am to 5pm EST overlap)Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- HubSpotCRM
Requirements
- 5+ years of experience in Account Management, Customer Expansion, or Sales roles within B2B SaaS
- Ability to cold call CXOs to understand customer pain points & journeys
- Proven experience managing and expanding large accounts across enterprise and mid-market segments
- Strong ability to engage with technical stakeholders and conduct executive-level conversations
- Experience in running software demonstrations and solution discussions
- Excellent written and verbal communication skills, with a structured and persuasive approach
- Strong consultative selling and relationship management capabilities
- Prior experience working with North American customers and operating in EST time zones
- Comfortable working EST hours from India
- Experience with Document AI, OCR, automation platforms, or enterprise software solutions (preferred)
- Exposure to regulated or complex industries such as BFSI, FinTech, or large global services organizations (preferred)
- Familiarity with CRM platforms such as HubSpot, or similar tools (preferred)
Responsibilities
- Carry a quarterly & annual sales quota and pipeline generation in existing customers
- Own and grow a portfolio of large accounts (enterprise and mid-market) with a primary focus on account expansion and retention
- Build and maintain strong relationships with senior technical and business stakeholders, including CTOs, Engineering Leaders, and their direct reports
- Proactively engage customers through email, calls, and virtual meetings to drive adoption and uncover growth opportunities
- Understand how various teams within an organization are using the product and identify additional use cases and expansion opportunities
- Conduct solution-oriented product demonstrations tailored to different teams and stakeholder needs
- Position the product by showcasing relevant customer success stories and internal use cases
- Collaborate closely with Product, Customer Success, and Engineering teams to ensure alignment on customer needs and successful execution
- Maintain accurate account plans, expansion pipeline, and activity tracking using CRM tools
- Monitor market trends and customer requirements within the North American SaaS and technology landscape
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