Consultant
New
U.S. and South AmericaFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- SnowflakeHubSpotGoogle Workspace
Requirements
- Strong understanding of the inner workings of go-to-market teams - marketing, sales, customer success/service, and operations.
- Experience in relationship management – maintaining connections within a client organization, understanding interpersonal dynamics, and handling objections and identifying risk.
- Solid foundation in project management fundamentals – organizing planning, execution, scope management, and maintaining control of client delivery activities.
- Ability to understand business processes, and translate business vision and goals into iterative steps and a project plan by offering recommendations on improvements and consultative value.
- Proficiency in Mole Street’s Technologies – HubSpot among others – evidenced through certifications and technical aptitude for data flows.
- Analytical thinking – inclusive of data and problems presented in a quantitative, qualitative, and/or conceptual manner.
- Proficiency in HubSpot CRM, Google Suite, and Professional Services Automation software (i.e. Mavenlink).
- Proficiency in Mole Street’s Technologies – AirCall, Snowflake – and other systems (preferred).
- Experience working in Kantata (preferred).
- Specialization in a particular industry – financial services, SaaS, and healthcare among others – and/or field (preferred).
- Experience handling the following between HubSpot and other systems: custom integrations, data migrations, implementation projects, and website design/development (preferred).
- Knowledge of distinct technology ecosystems, channel revenue programs, and its nuances (preferred).
- History of assisting on pre-sales initiatives combined with high standards of project delivery (preferred).
Responsibilities
- Architect solutions to support client business initiatives, strategically understand business models and outcomes desired, and think ahead for continued success.
- Delight clients with clarity, proactive, and consistent communication, ensuring the highest standards of quality, and identify retention and expansion opportunities.
- Detail and consistently manage projects and resource plans to ensure the team achieve utilization targets, and excel in executing on budget and on time delivery for client projects.
- Host planning meetings for technology implementations with internal and client teams, setting frameworks and standards, while managing quality and maintaining client satisfaction.
- Maintain knowledge of client objectives, key stakeholders, and challenges, communicating consistently and providing follow-up emails.
- Identify upsell opportunities with existing clients, and create scopes of work and proposals.
- Ensure strategic and technical road maps meet client objectives and within Mole Street’s scope.
- Create and manage detailed project plans for all client work in project management software (i.e. Kantata).
- Plan your team’s time, using Kantata, to ensure effective execution on utilization and revenue targets.
- Delegate and follow up as needed to guarantee successful client delivery and satisfaction.
- Remove roadblocks to tasks and support your team in creating more efficiency.
- Raise instances of scope creep with relevant internal stakeholders and clients quickly and effectively.
- Monitor and control project delivery through reporting and insights on data and work completed.
- Leverage subject matter expertise and business process optimization mindset to deliver tangible results for Mole Street’s clients.
- Conduct and organize client projects as the Project Lead, ensuring alignment on long term business goals and initiatives.
- Maintain administrative excellence for project delivery for Mole Street engagements, managing the project plan in Kantata and collaborating internally.
- Execute on Mole Street’s solution lines – migrations, integrations, technical consulting, website design and development – utilizing the HubSpot platform and other technologies.
- Aid in identifying and developing consulting proposals and scopes of work when requested.
- Own solution design, discovery, presenting of deliverables, and project delivery, billing time in Kantata and delegating appropriately.
- Travel onsite as needed, within the scope of work, to deliver on consulting engagements.
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